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Workstation AG Personaldienstleistungen - Jobdetails

Technical Support for an Online Community (m/f/d)

Referenznummer: 860522637

Einsatzort:

Our Customer is an online review-driven community and platform that builds relationships between consumers and businesses. Demand for this service is rapidly increasing, our customer is already providing more than 20 million reviews. Enabling businesses to engage with customers directly, our customer invites shoppers to provide reviews of their experiences with products purchased. Each month millions of reviews are displayed. Their mission is to ensure that consumers around the world make informed buying choices by learning from each other's experiences.

Your (m/f/d) tasks:

- Provide technical support to customers by phone, email and chat to help them use the services provided. Your communication will enable customers to understand the potential of the technology provided and what is required to implement it.

- Help customers to solve any technical issues that are preventing them from setting up / using the services offered. You'll be helping to solve different types of technical issues that are preventing customers from using more advanced services.

- Build and maintain "best practices" and self-service guides enabling customers to solve their own issues.

- The support team is often the most common way customers interact with the company, so it is important to provide top class support.



Your profile:

- Excellent writing and communication skills.
- Basic understanding of e-commerce and social media.
- Strong time management skills.
- Ability to communicate politely in all possible situations.
- Takes pride in providing a high level of service and delivering a consistent performance.
- Thrive in a high paced performance-oriented environment.
- Ability to profile light training on high-level technical concepts.
- Fluent in Finnish

Wir freuen uns Sie kennenzulernen!

Einfach und unkompliziert - Der schnellste Weg zu uns führt über das nebenstehende Bewerbungsformular.

Alternativ können Sie uns Ihre Bewerbung an bewerbung@030-workstation.de senden.

Ihr Kontakt

Workstation AG
Herr Robert Kühnl
Alt Moabit 96 B
10559 Berlin
Telefon +49 30 789 590 711


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