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Workstation AG Personaldienstleistungen - Jobdetails

Guest Service Manager (m/f/d)

Referenznummer: 860522903

Einsatzort:

Our customer runs serveral hostels in Berlin, providing accomodation and advice for people recently moved to Berlin and planning the next step in live. The Guest Service Agent position (m/f/d) will act as a key hotel ambassador during the guest arrival and departure processes, and throughout the guest's stay.

General Responsibilities include:

* Handling all incoming telephone calls and inquiries.
* Anticipate guests' needs, respond promptly and acknowledge all guests.
* Maintain positive guest relations at all times.
* Resolve guest complaints in a timely manner, ensuring guest satisfaction.
* Performing a seamless guest arrival process, collecting and confirming pertinent guest information and addressing all requests in a thoughtful and gracious manner.


Skills/Knowledge Required:

* Good command of English and German, both verbally and non-verbally. The most guests are comming from Italy, Poland and Spain. Therefore additional language skills in one of the following languages are benefitial: Italian, Polish or Spanish.
* Communicate with guests, both in person and by telephone, clearly and pleasantly.
* Provide legible communication and directions.

Ability to:

* Perform job functions with attention to detail, speed and accuracy.
* Prioritize and organize.
* Be a clear thinker, remaining calm and resolving problems using good judgement.
* Follow directions thoroughly.
* Understand guest's service needs.
* Work with minimal supervision.
* Input and access information in the property management system/computers/point of sales system.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

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Ihr Kontakt

Workstation AG
Herr Robert Kühnl
Alt Moabit 96 B
10559 Berlin
Telefon +49 30 789 590 711


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